SmallBizGenius Analysis
Spoonflower receives mixed reviews, with customers praising the unique designs and helpful customer service, but also reporting issues with product quality and shipping. While many find Spoonflower a great resource for custom fabric and wallpaper, others express frustration with inconsistencies and delays.
Category Breakdown
Scores based on analysis of 268 recent reviews
Customer Service
8.5/10Many reviewers praise Spoonflower's customer service, highlighting the representatives' helpfulness, responsiveness, and problem-solving skills. Customers specifically mention representatives by name and describe how they went above and beyond to resolve issues with orders, designs, or technical difficulties.
30 reviews mention thisProduct Quality
5.5/10Product quality is a significant concern, with many customers reporting issues such as color discrepancies, fabric shrinking, and wallpaper adhesion problems. Some reviewers mention that the colors on the fabric or wallpaper did not match what was displayed online, while others experienced uneven shrinking after washing the fabric. Several customers also reported that the peel-and-stick wallpaper fell off the walls after a short period.
25 reviews mention thisShipping & Delivery
5.0/10Shipping and delivery issues are a recurring theme, with customers reporting delays, missing packages, and problems with the postal service. Some reviewers mention that their orders took weeks to arrive, while others experienced issues with tracking and communication regarding their shipments. A few reviewers also noted that the company did not offer guaranteed arrival dates, even when paying extra for expedited shipping.
15 reviews mention thisDesign Selection
9.0/10The vast selection of unique and original designs is a major draw for many customers. Reviewers appreciate the ability to find specific patterns and customize fabrics and wallpaper to their exact specifications. Several customers mention finding the perfect fabric for their projects after searching extensively elsewhere.
20 reviews mention thisWallpaper Issues
4.0/10Several reviewers specifically mention problems with Spoonflower's wallpaper, particularly the peel-and-stick variety. Common complaints include difficulty lining up patterns, issues with adhesion, and the wallpaper falling off the walls after a short period. Some reviewers also note that the wallpaper requires overlapping, which can be difficult to manage and may not result in a seamless look.
18 reviews mention thisPlatform for Designers
8.0/10Designers appreciate Spoonflower as a platform to sell their designs, citing steady sales and helpful customer support. One reviewer noted that Spoonflower feels more active than Etsy, even with smaller sales volumes. Fast and knowledgeable customer support for designers is also highlighted.
8 reviews mention thisPros & Cons
What Customers Love
"As usual, your Customer Service Team is fabulous! They are all smart, articulate, knowledgeable, helpful and caring."
"I have found some of the most original and unique designs on Spoonflower."
"Everything is beautiful and the website is very easy to navigate."
"The fabric is great."
"Their quick response in solving my shipping address delivery."
Common Complaints
"One of the fabrics did not match the color represented. They did not refund the cost and reprinted it with the same off-color. I couldn’t use it."
"THEY DO NOT DELIVER. I ordered on July 12, but as of July 27 nothing delivered."
"I spent over $1,000.00 on the peel and stick wallpaper. It took me several weeks to install. It's been 5 months and it's falling off my walls."
"Zero options to reach any customer service on line, in chat, via email or telephone. Absolutely abysmal."
"HORRIBLE company, so not buy from them if you're wanting to get a project started within 2 months. I've tried 2 different times to order samples and it takes nearly FOUR WEEKS just to ship a little 1x..."
Common Questions About Spoonflower
Answers derived from customer review patterns
Is Spoonflower legit and trustworthy?
Spoonflower is a legitimate online marketplace for custom-printed fabrics and wallpaper, but customer reviews indicate a mixed experience. While many customers praise the unique designs and helpful customer service, a significant number report issues with product quality, shipping delays, and wallpaper adhesion. The company does appear to address customer concerns, but the inconsistencies suggest that it may be wise to order samples and carefully review the product details before committing to a large order. Ultimately, whether Spoonflower is trustworthy depends on individual risk tolerance and project requirements.
Based on 45 reviewsDoes Spoonflower have good customer service?
Spoonflower's customer service receives overwhelmingly positive feedback. Many reviewers specifically commend the representatives for their helpfulness, responsiveness, and willingness to go the extra mile to resolve issues. Customers appreciate the personalized attention and the feeling that their concerns are being taken seriously. However, it's worth noting that some reviewers have reported difficulty reaching customer service via phone or chat, relying primarily on email communication.
Based on 30 reviewsIs Spoonflower worth it for small business?
Spoonflower can be a valuable resource for small businesses seeking custom-printed fabrics and wallpaper, but it's essential to weigh the potential benefits against the risks. The vast design selection and customization options are attractive, but the reported inconsistencies in product quality and shipping can be problematic for businesses that rely on timely and reliable delivery. Ordering samples and carefully reviewing product details are crucial steps to mitigate these risks. If a small business can tolerate potential delays and quality variations, Spoonflower may be a worthwhile option.
Based on 35 reviewsWhat is Spoonflower's return policy like?
The reviews do not provide explicit details regarding Spoonflower's official return policy. However, several reviewers mention receiving credits or replacements for defective products, suggesting that the company is willing to address quality issues on a case-by-case basis. It's advisable to carefully review Spoonflower's website for the most up-to-date information on their return policy and to contact customer service directly with any specific concerns.
Based on 5 reviewsWhy is my Spoonflower wallpaper falling off?
Several reviewers report issues with Spoonflower's peel-and-stick wallpaper falling off the walls. Potential reasons include inadequate adhesion, improper installation, and the limited lifespan of the adhesive. One reviewer was informed that the lifespan of the peel-and-stick wallpaper is only 1-2 years and that the time in the box before installation may impact the longevity of the adhesive. Proper wall preparation and careful installation are crucial for ensuring the wallpaper stays in place.
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